OrthoFi login guide for patients

Everything you need to log into your OrthoFi patient portal: where to find the login page, how to reset your password, and what to do when sign-in is not working.

Where to log into OrthoFi

The OrthoFi patient login lives on the main company website:

Login URL: www.orthofi.com

From the homepage, look for Patients in the top right corner of the page. Click it, then enter the username and password that your orthodontist's office set up for you at your consultation.

What you can do once logged in

The OrthoFi patient portal is available 24 hours a day and lets you manage most of your payment plan online. What patients and practices describe being able to do in the portal:

• Your payment plan — past and upcoming invoices for your treatment
• One-time payments — pay extra on top of your scheduled autopay
• Payment methods — update the card or bank account used for autopay
• Due date — patients report being able to choose their payment date
• Documents — your signed service agreement and related forms
• Receipts — copies of past payments

Troubleshooting common OrthoFi login problems

I don't remember my username

Your username is usually tied to the email address you gave the office. If you have changed emails since, contact your orthodontist's office — they can look up the account in their OrthoFi dashboard and give you the correct username on file.

I forgot my password

On the login page, click the "Forgot Password" link. The platform will send a password reset link to the email address associated with your account. If the reset email does not arrive within a few minutes, check your spam folder.

The portal says my account doesn't exist

This usually means one of three things: you are logging into the wrong site (make sure you are at orthofi.com, not a third-party aggregator), your email on file is different from the one you are entering, or your orthodontist's office has not finished setting up your account. Call your orthodontist's financial coordinator to confirm.

My payment method is not working

Log in and open the payment methods section. Remove the old card or bank account and add a new one. If a failed payment triggered a fee, call your orthodontist's office promptly and ask whether it can be waived.

I need to make a change to my contract

Patients cannot modify contract terms through the portal. Changes to your payment schedule, down payment, interest, or number of payments have to be made by your orthodontist's office. Call the practice directly.

OrthoFi support contact information

If the self-service portal cannot solve your issue, the platform provides patient support directly:

• Email: [email protected]
• Phone: 877-766-5220
• Hours: Monday through Friday, 8am to 7pm Eastern Time

For urgent clinical questions about your treatment itself, contact your orthodontist's office directly — the platform handles billing, not clinical issues.

If you were trying to apply for OrthoFi financing on your own

You cannot. The platform is only available through orthodontic practices that participate in the OrthoFi network. If you were searching for an OrthoFi login because you wanted to see if you qualify for orthodontic financing, you have two options: ask your orthodontist whether they offer OrthoFi, or apply directly with a lender that offers consumer-facing medical financing. Our pre-qualification form checks a network of lenders with a soft credit inquiry.

Frequently asked questions