Frequently asked questions about OrthoFi
Can I apply for OrthoFi financing on my own?
No. OrthoFi is a platform sold to orthodontic practices, not a direct-to-consumer lender. You can only access OrthoFi financing if the practice treating you uses it. Ask your orthodontist's financial coordinator whether they offer OrthoFi or AcceptCare at your consultation.
What interest rate does OrthoFi charge?
OrthoFi does not publish a standard APR. Its AcceptCare product lists 0% APR lender offers for 6 to 24 months for patients who qualify, with lender terms up to 60 months, while practice-funded in-office plans can carry an APR of up to 18%. Your rate appears on your offer before you sign.
How do I log into my OrthoFi account?
Go to www.orthofi.com and click Patients at the top right of the page. Enter the username and password set up during your consultation. Our OrthoFi login guide walks through what to do if your credentials are not working.
How do I make a one-time payment on my OrthoFi plan?
Log into the OrthoFi patient portal, open your payment plan, and make a one-time payment. You can also change payment methods, update autopay settings, and download your contract. See our OrthoFi payment guide for a full walkthrough.
Is OrthoFi the same company as OrthoBanc?
They are sister products under the same company. In December 2020, Accel-KKR brought OrthoBanc under the company's ownership, and both brands continue to operate under the OrthoFi umbrella alongside AcceptCare.
What should I do if my orthodontist does not offer OrthoFi?
You have several alternatives. CareCredit and Cherry are widely accepted and let patients apply directly. For larger treatment costs, an unsecured personal loan from an online lender can cover the full amount and can beat medical credit cards on APR. Our financing alternatives guide compares all of them side by side.
Which states is OrthoFi available in?
OrthoFi is not limited by state; it is available only through participating orthodontic practices. OrthoFi has partnered with 700+ practices, so availability depends on your specific orthodontist rather than your state of residence. The pre-qualification form on our Apply page is restricted and not available to residents of New York, Vermont, West Virginia, or Arkansas.
What is the difference between OrthoFi, AcceptCare, and OrthoBanc?
All three are products within the same company. OrthoFi is the flagship practice-management and financing platform. AcceptCare is the multi-lender marketplace that handles third-party loan offers. OrthoBanc is the patient payment management product that handles autopay, invoicing, and collections. Your orthodontist may use one, two, or all three.
Does OrthoFi do a hard credit pull?
The initial Open Choice pre-qualification uses a soft credit inquiry, which does not affect your credit score. If you choose a plan routed through AcceptCare's third-party lender network, the lender may run a hard inquiry before final approval. Practice-funded in-office plans review your credit and checking-account history, so ask whether that check is soft or hard. Always ask your orthodontist's financial coordinator which path your plan will take before you sign.
How does insurance work with OrthoFi?
OrthoFi's software verifies your dental insurance benefits during the financial consultation and estimates how much your insurer will cover. Your monthly payment is calculated on the remaining out-of-pocket balance after insurance. If your insurer pays less than expected, the practice may adjust your plan or bill you the difference — the exact mechanism varies by office, so ask upfront.
What happens if I miss an OrthoFi payment?
A missed payment usually triggers an automated reminder. If it stays unpaid past the grace period in your contract, a late fee may apply. Repeated missed payments can be referred to collections and may be reported to credit bureaus, especially for AcceptCare-routed third-party loans. If you anticipate a problem, contact your orthodontist's financial coordinator immediately — many practices will restructure the plan before it reaches collections.
Can I pay off my OrthoFi balance early?
Usually, but check your contract or loan agreement for any prepayment terms before you do. On plans that carry an APR, paying early reduces the total interest you pay. Log into the OrthoFi patient portal, open your payment plan, and make a one-time payment to pay down the balance. If you want to confirm the exact payoff amount, contact your practice's financial coordinator.
Is OrthoFi FDIC insured or a licensed lender?
OrthoFi itself is a technology platform, not a bank or a direct lender. The in-house payment plans you set up through OrthoFi are between you and the orthodontic practice. AcceptCare third-party loans come from partner lenders, which are banks or state-licensed consumer lenders overseen by federal and state regulators. Note that FDIC insurance protects bank deposits, not loans you take out, so it does not apply to your payment plan. Ask which lender funds your plan if you want to check its license.